Terms of Service
These Terms of Service ("Terms") form a binding agreement between you ("you" or "User") and Headwind Holdings LLC, a Texas limited liability company ("Company," "we," "us," or "our"), governing your access to and use of the Season Ticket Manager Pro web application, the marketing site at seasonticketmanager.app, and any related services we provide (collectively, the "Service").
By creating an account, clicking a box that says "I agree," or otherwise accessing or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 16 years old to create an account. If you are between 16 and the age of majority where you live, you represent that a parent or legal guardian has reviewed and accepted these Terms on your behalf. The Service is not directed to children under 16, and we do not knowingly collect personal information from them.
If you are using the Service on behalf of a company, ticket group, or other organization, you represent that you have authority to bind that organization to these Terms, and "you" includes that organization.
2. Accounts
To use most features, you must create an account with a valid email address or by signing in through a supported third-party identity provider (e.g., Google or Apple). You are responsible for keeping your credentials confidential and for all activity that occurs under your account. Notify us promptly at privacy@seasonticketmanager.app if you suspect any unauthorized use.
You agree to provide accurate, current, and complete information and to keep it updated. We may suspend or terminate accounts that contain false information or that we reasonably believe have been compromised.
3. The Service: What It Is and What It Isn't
Season Ticket Manager Pro is a coordination tool for groups that share season tickets. It helps you record schedules, assign seats and parking, track requests and approvals, log photos, and keep a private record of sales and payments your group makes outside the Service.
The Service is a record-keeping and coordination platform only. We are not a ticket broker, ticket marketplace, payment processor, escrow agent, financial institution, tax advisor, or party to any transaction between you, your group members, ticket holders, sports leagues, venues, secondary marketplaces, or anyone else. Any sales, transfers, settlements, or money changing hands happen entirely outside the Service and are solely between the parties involved. We do not verify, guarantee, or take responsibility for those transactions.
4. Subscriptions, Fees, and Free Tier
The Service is currently offered free of charge during our beta and early access period. We may introduce paid plans at any time. If we do, the following will apply to those plans:
- Plans, pricing, and trials. We will publish current pricing, billing intervals, and any free-trial terms in the Service. Plans may differ in features and limits.
- Authorization to charge. When you start a paid plan, you authorize us (or our payment processor) to charge your designated payment method for the fees and any applicable taxes on a recurring basis until you cancel.
- Auto-renewal. Subscriptions automatically renew at the end of each billing period at the then-current rate unless you cancel before renewal. You can cancel at any time from your account settings; cancellation takes effect at the end of the current paid period.
- Refunds. Except where required by law, fees are non-refundable and we do not provide refunds or credits for partial billing periods, downgrades, or unused features.
- Price changes. We may change pricing for future billing periods on at least 30 days' notice. Continued use after the change takes effect constitutes acceptance.
- Failed payments. If a charge fails, we may suspend or downgrade your account until payment is current.
If you are an existing user of the Service when we introduce paid features, we may give you advance notice and time to choose whether to subscribe; we will not retroactively charge you for past free use.
5. Your Content
The Service lets you upload, post, store, and share content — including game schedules, member lists, seat and parking data, sales and payment records, photos, comments, and other materials (your "User Content"). You retain ownership of your User Content.
You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, modify (e.g., resize images, generate thumbnails), and otherwise process your User Content solely to operate, secure, support, and improve the Service for you and the people you choose to share it with. This license ends when you delete the content or your account, except for backups, logs, or aggregated/de-identified data we retain as described in our Privacy Policy or as required by law.
You represent and warrant that you have all rights necessary to upload your User Content and to grant the license above, and that the content does not violate the rights of any third party or any law.
6. Acceptable Use
You agree not to:
- Use the Service to violate any law or third party's rights, including intellectual property, privacy, publicity, contract, or anti-spam laws.
- Use the Service to resell tickets in violation of any applicable law, league rule, venue policy, or ticket terms; the Service is a record-keeping tool and cannot make any sale lawful that wouldn't be lawful without it.
- Upload content that is unlawful, defamatory, harassing, threatening, hateful, sexually explicit, or that exploits minors.
- Upload malware, attempt to probe or breach the Service, scrape or crawl beyond what is permitted, reverse engineer or decompile the Service (except where applicable law expressly permits), or interfere with other users.
- Use the Service to send unsolicited bulk messages or commercial solicitations to other users.
- Misrepresent your identity, impersonate any person or entity, or share your account with anyone outside your authorized group.
- Use the Service to build a competing product or to train machine learning models on data the Service exposes to you.
We may investigate and take appropriate action — including removing content, suspending accounts, and cooperating with law enforcement — for any suspected violation.
7. Member, Manager, Approver, and Guest Roles
The Service supports multi-tenant ticket accounts where one user (the account creator or designated administrator) can invite others as managers, members, approvers, recipients, or guests, each with different permissions. The account creator and account managers are responsible for the conduct, permissions, and content of users they invite to their account, and for ensuring those users comply with these Terms. If you are invited to an account, you remain bound by these Terms regardless of who invited you.
Disputes between members of the same ticket group — about money, seats, attendance, ownership shares, or anything else — are between those members. We are not a party to those disputes and will not arbitrate, mediate, or take sides in them.
8. Third-Party Services and Data
The Service integrates with or references third-party services and data sources, including identity providers (Google, Apple), email delivery (Resend), the MLB Stats API, BallDontLie, and others we may add. We do not control these third parties, and your use of them is governed by their own terms and privacy policies. Sports schedules, scores, pitcher information, and team data are provided "as is" from public sources; we make no guarantee of accuracy, completeness, or availability.
You may also link your account to external calendars, share access tokens, or otherwise interoperate with services we don't operate. You are responsible for the consequences of those choices.
9. Intellectual Property
The Service, including all software, design, text, graphics, logos, and trademarks (other than your User Content and third-party marks), is owned by the Company or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose, subject to these Terms.
You may submit feedback, suggestions, or ideas about the Service. You agree we may use them without restriction or compensation.
Team names, logos, league names, mascots, schedules, and similar marks belong to their respective owners. The Service displays them solely to identify the teams and games your group is tracking; nothing in the Service implies sponsorship, endorsement, or affiliation by any league, team, or venue.
10. Termination
You may close your account at any time from your profile settings. We may suspend or terminate your account or any feature, with or without notice, if we reasonably believe you have violated these Terms, if your account has been inactive for an extended period, if required by law, or to protect the Service, other users, or third parties.
On termination, your right to use the Service ends. We may delete your User Content after a reasonable period; export your data before closing your account if you want to keep it. Sections 3, 5 (license to retain backups), 9, 11, 12, 13, 14, 15, and 16 survive termination.
11. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DATA WILL BE ACCURATE OR PRESERVED WITHOUT LOSS.
WE MAKE NO WARRANTY ABOUT — AND ACCEPT NO RESPONSIBILITY FOR — TICKETS, GAMES, SCHEDULES, SALES, PAYMENTS, OR DISPUTES BETWEEN YOU AND ANY THIRD PARTY OR OTHER USER. YOU USE THE SERVICE AT YOUR OWN RISK.
Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions the exclusions above apply only to the extent permitted by law.
12. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUES, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL — WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THIS LIMITATION APPLIES IN AGGREGATE TO ALL CLAIMS, IN ANY FORM.
The limitations in this section reflect an allocation of risk between you and us, are an essential element of the bargain, and apply even if a remedy fails of its essential purpose. Some jurisdictions don't allow some of these limitations; in those jurisdictions our liability is limited to the maximum extent permitted by law.
13. Indemnification
You agree to defend, indemnify, and hold harmless the Company and its affiliates and their officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms or any law; (d) your violation of any third party's rights; or (e) any dispute between you and another user.
14. Governing Law and Venue
These Terms and any dispute arising out of them or the Service are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Subject to Section 15, you and we agree that the exclusive jurisdiction and venue for any action not subject to arbitration will be the state and federal courts located in Travis County, Texas, and each party consents to personal jurisdiction in those courts.
15. Dispute Resolution; Arbitration; Class Waiver
Please read this section carefully — it affects how disputes are resolved.
Informal resolution first. Before filing a claim, you and we agree to try to resolve any dispute informally for at least 60 days. Send a written notice describing the dispute to privacy@seasonticketmanager.app.
Binding arbitration. Except for the carve-outs below, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in Travis County, Texas (or, at your election, by telephone or video, or in your county of residence). Judgment on the award may be entered in any court of competent jurisdiction. The arbitrator — not a court — has exclusive authority to resolve any dispute about the scope, applicability, or enforceability of this arbitration agreement, except that a court will decide whether the class-action waiver below is enforceable.
Class action waiver. You and we agree that each may bring claims against the other only on an individual basis and not as a plaintiff or class member in any class, collective, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.
Carve-outs. Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive or equitable relief in court for actual or threatened infringement, misappropriation, or violation of intellectual property rights. Nothing in this section prevents you from reporting a concern to a government agency.
Opt out. You may opt out of this arbitration agreement by sending a written notice to privacy@seasonticketmanager.app within 30 days of first agreeing to these Terms. The notice must include your name, account email, and a clear statement that you decline arbitration. Opting out does not affect the rest of these Terms.
If any portion of this Section 15 is found unenforceable, that portion will be severed and the remainder will continue to apply.
16. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will give you reasonable advance notice — by email, through the Service, or by updating the "Last Updated" date above — before the changes take effect. Your continued use of the Service after the effective date means you accept the updated Terms. If you don't agree, stop using the Service and close your account.
17. Miscellaneous
- Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Service and supersede any prior agreements about the same subject matter.
- No waiver. Our failure to enforce any provision is not a waiver of that provision.
- Severability. If any provision is held unenforceable, the remaining provisions stay in effect.
- Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, sale, financing, or reorganization. Any other assignment is void.
- Notices to you. We may give notice by email to the address associated with your account, by posting in the Service, or by other reasonable means. You consent to receive notices electronically.
- Notices to us. Send legal notices to privacy@seasonticketmanager.app.
- Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
- No agency. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.
- Headings. Section headings are for convenience only and do not affect interpretation.
18. Contact
Headwind Holdings LLC
5900 Balcones Drive, Suite 100
Austin, Texas, 78731
privacy@seasonticketmanager.app